Store Policy
Thank you for your interest in purchasing The Art of AOEX Cui-Zine. If, after reviewing our store policy and FAQ, you still have any questions, please send us an email at [email protected].
Purchasing from https://aoexcuizine.bigcartel.com/ automatically means that you have read and agreed to our policies below.
*Please Read: Before making a purchase, be sure to review all International Service disruptions on the USPS website here.
Shipping and Handling Policy:
- All orders are shipped out from the United States. International orders will be shipped out via USPS. All physical orders have tracked shipping.
- Import duties, taxes, and other similar charges are not included in the item price or shipping cost. If requested, we will gladly put a note that this is a Gift. These extra charges are the buyer’s responsibility. Please check with your country’s customs to determine what these additional costs will be prior to buying.
- Digital PDFs will be delivered via email after all physical packages have been shipped. Please allow for up to a month once shipping has begun for digital items to be sent.
Shipping Estimates:
Please note that all items are paid to produce. The estimates below are after all products have been produced. Please allow for 1-2 months of production.
- United States: 1-2 weeks after shipment
- International: Approx. delivery 2-9 weeks after receiving shipment information
Returns and Exchange Policy:
- Sales are final after orders have been shipped out. We will only issue a full refund if your order has not been shipped yet. Please provide proof of purchase when requesting a refund (this can be an order confirmation email, order number, full name the order is under, etc.)
- Please carefully review all item descriptions prior to purchasing. Once orders have been shipped out they are out of our hands. We provide all shipped orders with tracking numbers, it is the buyer’s responsibility to keep track of their order once it’s shipped.
- If you have moved addresses and need to notify us before our shipping period begins, please send an email to [email protected]. Please include your order number, the name the order is under, your new address.
- Items will be securely packaged in a bubble mailer. We are not liable for damage during shipping, transit, and handling.
- We are not liable for stolen packages during shipping, transit, and handling. Orders can be reshipped (if stock permits) upon purchasing again. Please send us an email directly to work with you on this.
- Exchanges are only applicable if we send the wrong order by mistake or if an order is incomplete. Please provide proof of purchase when requesting an exchange.
- Packages returned to sender due to customer negligence (wrong address given, customer did not notify us of the change in address, failure to pick up the package, etc.) will not be reshipped or refunded unless the buyer pays for shipping again.
- Please note that all products in https://aoexcuizine.bigcartel.com/ are preorder items unless specified in their description. Estimations of when orders will be shipped out are between November and December 2024. Delays may occur, including but not limited to: COVID-19, shipping complications, increased lead times, and production delays. Should this occur, we will make an announcement on our social media.
- The Cui-Zine mod team reserves the right to cancel or refund a buyer's order should they violate any of the policies above.
FAQ
Q: When will preorders end?
A: Preorders are scheduled to end on October 31, 2024 23:59 EST (UTC-5). Should preorders be extended, a notification will be made on our social media.
Q: Where are you shipping from?
A: We will be shipping from the United States of America.
Q: Are you shipping worldwide?
A: We will ship worldwide as long as there are no International Service Suspensions currently active for that country. Please be sure to review this prior to purchasing.
Q: What will happen if packages are either damaged or lost?
A: All physical orders have tracked shipping. We are not liable for stolen or damaged packages during shipping, transit, and handling.
Q: What currency do you use?
A: All prices are in USD.
Q: Do you allow group orders?
A: If you’re interested in doing group orders, please send us an email at [email protected]. The Aoex Cui-Zine mod team is not responsible or liable for incidents regarding group orders outside of the order’s fulfillment. We do not vouch for any individual GO group or person.
Q: When will I receive my order(s)?
A: Our shop runs on a preorder system, meaning that we will only begin production and shipping after the preorder period ends. Preorders are scheduled to end on October 31, 2024 23:59 EST (UTC-5). After which 1-2 months must be provided for production. Please follow us on social media for updates on production and shipping.
Please don’t hesitate to contact us via email [email protected] if you have further questions or concerns with your order.